Booking & Safety

At THE TRUTH IN COLOUR™ — Newcastle, booking is not transactional.
It is a structured process designed to protect hair health, manage expectations, and deliver consistent, high-level results.

Every appointment is planned with intention — based on consultation, suitability, and the time required to work correctly.

We do not overbook, rush services, or compromise safety to fit schedules.

Most technical services require a consultation before an appointment can be confirmed. A consultation allows us to assess your hair, colour history, and suitability for services such as advanced colour correction or bespoke colour work.

This allows us to:

• Assess hair and scalp condition
• Review colour, chemical, and treatment history
• Determine suitability and realistic outcomes
• Plan time, technique, and product selection accurately

If a consultation has not taken place, we may not be able to proceed with your service.

Patch Testing

Patch testing is mandatory where required by manufacturer guidelines or professional standards.

This includes (but is not limited to):

• Colour services
• Certain scalp or treatment services
• Clients with known sensitivities or medical considerations

Patch tests must be completed within the required timeframe before your appointment.
Without a valid patch test, we cannot legally or ethically proceed.

Test Strands / Test Services

For corrective, texture, or chemically complex services, a test strand or preliminary service may be required.

This helps us:

• Assess how the hair responds
• Protect integrity and condition
• Avoid unpredictable outcomes

Test services are part of responsible planning — not optional extras.

Due to the time, preparation, and professional planning required for our services, we operate a strict cancellation and rescheduling policy.

This policy allows us to:

• Protect allocated appointment time
• Maintain fair scheduling for our team
• Offer availability responsibly to other clients

48-HourNotice Period

We require a minimum of 48 hours’ notice for any cancellation or rescheduling.

Notice must be given during salon opening hours. Late notice impacts our ability to reallocate time responsibly.

Cancellations Outside 48 Hours

If you cancel or reschedule more than 48 hours before your appointment:

• Your deposit will be transferred to a rescheduled booking, or
• Refunded to the original payment method where applicable
  

Cancellations Within 48 Hours

If you cancel or reschedule within 48 hours, your deposit will be retained.

This applies regardless of reason, as preparation and diary time have already been committed.

Failure to Attend

If you fail to attend your appointment without notice:

• The full service cost may be charged
• Future appointments may require a 100% deposit at the time of booking

Repeated failure to attend may result in refusal of future bookings.

Appointment times are scheduled carefully. If you arrive late, your service may need to be adjusted or rescheduled to avoid compromising safety or the experience of other clients.

Where insufficient time remains to complete the service correctly, the appointment may be treated as a late cancellation.

These policies are not punitive.

They exist to ensure fairness, professionalism, and the quality of service every client expects.

Full client details are required at the time of booking for identification, consultation records, and insurance compliance. These standards ensure every service is delivered with consultation-led care and structured professional accountability.

Failure to provide the required information may result in refusal of service.

At THE TRUTH IN COLOUR™ — Newcastle, every service is carried out to defined professional standards.

• We allocate the correct time.
• We use professional-only products.
• We document consultations and technical decisions.
• We prioritise hair integrity and long-term results over short-term outcomes.

If something does not meet the agreed plan, we will review it properly and address it.

Our Approach to Resolution

If you have any concerns regarding your service, please contact the salon within 7 days of your appointment.

This allows us to review the work while consultation records, colour formulations, and technical details remain current.

Any necessary refinement will be assessed professionally and carried out where appropriate.

Resolution is based on the original consultation plan and agreed outcome — not subsequent changes in preference.

If you choose to proceed against professional advice, we will document this clearly before beginning.

In some cases, we may refuse a service if it compromises:

• Hair integrity
• Client safety
• Professional standards

Our responsibility is to protect both you and your hair — not simply to perform a requested service.

Professional standards are not optional. They define how we work.

The consultation is where clarity begins. It allows us to assess, plan,

and recommend a considered path forward — without pressure or obligation.

Professional salon services delivered with consultation-led care in Newcastle upon Tyne.